Store Policy

Shipping

Lashes and Hair Accessories orders take 2-4 business days to PROCESS. Standard shipping can take up to 3-5 business days AFTER processing NOT when the order is placed.Bundles, Closures and Frontals take 3-5 business days to PROCESS. Standard shipping can take up to 3-5 business days AFTER processing NOT when the order is placed.All Unit (Wig) orders take 10-14 Business Days to PROCESS. Standard shipping can take up to 3-5 business days AFTER processing NOT when the order is placed.If you use Sezzle as a form of payments it will take an additional 2 days for processing.PROCESSING time does not include weekends or holidays! PLEASE NOTE: DUE TO COVID-19, SHIPPING MAY BE DELAYED. PLEASE ALLOW ADDITIONAL TIME TO RECEIVE YOUR ORDER!

Once the order is processed, the items will be shipped with in the timeline stated in Question 1. You will receive a tracking number from Canada post by email. Please allow 24 hours for your tracking information to update once shipped.

We start processing orders immediately to ensure you receive your package in a timely fashion. Therefore orders can not be changed or altered once payment is received.

Gold Hair Boutique will not be held liable for any shipping delays once the order has been shipped out. We entrust our packages to be delivered by Canada post on time. Please make sure that all shipping information (i.e. address) is provided in full and is correct.

*If a package is returned to us due to an incorrect address, any additional shipping cost will be your responsibility.

*We advise that you place your order early if you have a special event coming up. Shipping can be delayed during sales, holidays, weather conditions, postal delays etc.

All shipments over $100 will require a signature. This requirement is a form of security for your purchase.We are not held liable for any lost or stolen packages.

Refund Policy

*ALL SALES ARE FINAL

If at anytime we make a mistake and send you the wrong hair, length or item, we will gladly exchange the hair for you. All exchanges must be reported within 24 hours of receiving the item via email (info@goldhairboutique.com).Please include your Name and Order Number when you submit your email. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Upon return, the hair should not be washed, opened, altered, colored ect.

Gold hair boutique holds the right to determine if the hair can be accepted as an exchange or not.

* Due to sanitary reasons, we do not accept exchanges or returns on any items (only exception is previously stated above) return will not be accepted.No Refunds All Sales Are Final!!!